Privacy Policy
At Villa Bali Grande, we respect your privacy and are committed to protecting the personal information you provide when making a reservation, contacting us, or using our website.
This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Information We Collect
When you make a booking or interact with our website, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing and payment-related information
- Booking and reservation details
- Check-in and check-out information
- Number of guests
- Special requests or preferences you provide
- Information you submit when contacting our team
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We may use your personal information to:
- Process and manage your reservation
- Confirm and communicate details about your booking
- Process payments and related transactions
- Respond to your questions, requests, or inquiries
- Provide and improve our services and guest experience
- Send important information regarding your reservation or stay
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
We will only use your personal information for legitimate business purposes and in accordance with applicable privacy laws.
3. Payment Information
Payments may be processed through third-party payment providers. Villa Bali Grande does not necessarily store your complete payment card details on our own systems.
Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
4. Sharing of Information
We do not sell or rent your personal information.
We may share relevant information with trusted third-party service providers when necessary to operate our business and provide our services. These may include:
- Payment processing providers
- Booking or reservation systems
- Website and hosting providers
- Communication and email service providers
- Other service providers assisting us in operating our business
These parties are only provided with information necessary to perform their services and are expected to handle your information appropriately.
We may also disclose information where required by law, legal process, or governmental authority.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your browsing experience.
You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including managing reservations, maintaining business records, resolving disputes, and complying with applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal and operational requirements.
8. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally permitted
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing activities
- Request information about how your personal information is used
To exercise any applicable rights, please contact us using the contact details provided below.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Villa Bali Grande is not responsible for the privacy practices, content, or security of those third parties.
We encourage you to review the privacy policies of any third-party website you visit.
10. Children’s Privacy
Our services are not specifically directed toward children. We do not knowingly collect personal information from children except where necessary in connection with a reservation or guest service and provided by a parent, guardian, or authorized adult.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.
Any updates will be published on this page with a revised Last Updated date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Villa Bali Grande
Email: villabaligrande@gmail.com
Phone: +62 819 9894 7702
Address: Bali, Indonesia
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.